For more information click here : http://www.dexterite.com/en/december-event/
What to expect by improving your service management with ITIL®
Only Integrated Service Management provides the software, systems, best practices and expertise needed to manage infrastructure, people and processes — across the entire service chain — in the data center, across design and delivery, and tailored for specific industry requirements. With Integrated Service Management you gain the visibility, control and automation needed to deliver quality services, manage risk and compliance, and accelerate business growth.
During this session, we will explain the high level principles of ITIL® and how the IBM software solutions offered by Dextérité, based on ITIL® principles, will help you obtain tangible benefits in terms of process optimization, risk management and cost reductions. You will discover the practical sides of ITIL® and not only the theory!
Yves St-Arnaud has been in the IM/IT industry for 29 years and has over 14 years experience in the field of IT Service Management (ITSM). He has held various technical and management (CIO level) positions within the Federal Government and the private sector. He is currently the President/CEO of STAY Technologies Inc, an IT Service Management Accredited training, Product and Consultancy Company.
Manage Risk. Reduce Costs. Enable Innovation.
Over the past decade, a broad set of information security controls and processes have been adopted by businesses in response to compliance, complexity, cost, and growth pressures.
IBM has been at the forefront of developing innovative solutions to address these controls, with billions of dollars invested across organic development and more than a dozen related acquisitions.
This session will provide a business-focused perspective on what these controls are and why they have become crucial for the vast majority of today’s firms. You will discover the breadth of IBM security solutions and how they address all aspects of today’s IT security challenges.